This section of the site provides answers, sorted by topic, to the most frequently asked questions posted by new Building in Cloud users.

Customers or those in need of more information can find answers to the most common questions very quickly in this section.

If you are unable to find the answers you need in this section, you may find it useful to go to the resources section where tutorials, videos, and other forms of support and clarification are available.

Before sending a request to the support team please read the FAQ below, in order to allow operators to ensure a better service to customers.

Service

  • What is Building in Cloud?

Building in Cloud is the new way to create, share and manage all the building’s data
Building in Cloud allows you to have unlimited access to information of a building or project directly from your computer, tablet or smartphone at any time and from anywhere.
To access Building in Cloud you must have an internet connection.

  • How do I access to the service?

 Building in the Cloud is not a software as usual is intended as a service SaaS but a sercice for the customers who a need to create, share and collaborate during all the building life-cycle: design; construction and operate.

Using a service in SaaS mode means do not buy software, servers and other expensive IT infrastrucure to manage and maintain. Using a saas service allows you to achieve faster and cheeper your business goals.

The customer buys a service only for the time he needs at a very affordable price, without worrying about the rest.

User can freely decide how long to use the service, for which closer levels of service and subscription plans to its needs.

  • What are the available service levels?

To use Building in Cloud you need to choose a level of service and adhere to a subscription plan: Currently there are three levels of service:
Standard level:

  • allows you to use the service with the features available for the Standard level at the time of subscription, to learn about the features, refer to page Prices active at the time of subscription.
  • allows you to create, with the same account, up to a maximum number of buildings set at the time of subscription.
  • allows you to use, with the same account, storage space defined at the time of subscription.
  • allows you to create and manage a limited number of users able to access the service defined at the time of subscription.
  • To know how many buildings, storage space and number of users you can enable / manage with the level of service Standard refer to the “Settings” page under “subscription” active at the time of subscription.
  • As the one of the above subscription conditions is ending, the user may, without loss of data, to increase the subscription options for Space, Buildings, Members.

Professional level:

  • allows you to use the service with the features available for the Professiona level at the time of subscription, to learn about the features, refer to page Prices active at the time of subscription.
  • allows you to create, with the same account, up to a maximum number of buildings set at the time of subscription.
  • allows you to use, with the same account, storage space defined at the time of subscription.
  • allows you to create and manage a limited number of users able to access the service defined at the time of subscription.
  • To know how many buildings, storage space and number of users you can enable / manage with the level of service Standard refer to the “Settings” page under “subscription” active at the time of subscription.
  • As the one of the above subscription conditions is ending, the user may, without loss of data, to increase the subscription options for Space, Buildings, Members.

Ultimate level:

  • The Ultimate level allows you to use the service under conditions agreed with the Building in Cloud sales team or the Building in Cloud partners.
  • Depending on the needs of the User the Building sales team the Building in Cloud partners will agree with the customer the conditions of service by establishing customized commercial conditions for the user.
  • To request the activation level Ultimate send a request to contact us

What are the subscription plans on Building in Cloud?

To use Building in Cloud you need to choose a level of service and choose a subscription plan: currently there are two service subscription plans:
Monthly plan with automatic renewal
The monthly subscription plan with automatic renewal allows you to subscribe the service using Paypal.

By subscribing to the monthly plan with automatic renewal you will be immediately charged for the subscription of the chosen level. 
The monthly plan with automatic subscription renewal is available at a fixed monthly cost (excluding applicable taxes), the amount is specified on the page Prices active at the time of subscription.
We inform the Users that the price may vary depending on the Territory, the currency in which you perform the payment and the exchange rates applicable from time to time.
At the end of each monthly period, the subscription is automatically renewed for another month, unless the User cancels his subscription at least five (5) working days before the end of the monthly period.
At any time the User can decide to terminate the subscription accessing to the “Settings” menu under “subscription” by clicking the “Unsubscribe” option.
After the cancellation of the subscription the User can use Building in Cloud until the expiry of the current monthly.
It is possible to check the date of the next billing accessing to the “Settings” menu under “subscription”.

Annual Plan with expiring renewal
The annual subscription plan with expiring renewal allows you to subscribe the service using Paypal.

By signing the annual plan with expiring renewal you will be immediately charged for the subscription of the chosen level.
The monthly plan with expiring subscription renewal is available at a fixed monthly cost (excluding applicable taxes), the amount is specified on the page Prices active at the time of subscription.
We inform the Users that the price may vary depending on the Territory, the currency in which you perform the payment and the exchange rates applicable from time to time.
The annual subscription is of twelve (12) months from the subscription activation date until the end of the twelve (12) months of the subscription period.
It is possible renew the subscription before the expiry of the service, accessing to the “Settings” menu under “subscription” by clicking the “Update” option.
It is possible to check the date of the next billing accessing to the “Settings” menu under “subscription”.

How can I know what how much I am using Building in the Cloud resources?

To know in detail the condition of use of the level of service subscribed, the User can access the “Settings” menu under “subscription”.
This section provides detailed information about:

  • Number of avalaible buildings
  • Storage used
  • Active User in Building in Cloud

It is possible to vary the level of service?

At any time the User may decide to vary the level of service in use to a higher level of service by upgrading the level.
You can upgrade from the Standard level to the Professional level.
If you want to make one of the available Upgrade you will be asked to choose which level of service and want to access, depending on the choice made, the user will pay, for the selected level, for the period amount remaining to the original expiration of the subscription with daily rate. The expiration subscription date will be the same .
It is not possible to vary in the same time the Level and Plan of the service.

Payment

How to pay? Is it safe?

Payment can only be made via Paypal. The method is absolutely safe.

To ensure the security of payment data or personal data we use the latest generation Secure Socket Layer (SSL) technology.

Questa tecnologia ci permette di trasmettere attraverso Internet i dati sensibili garantendone l’assoluta sicurezza.

 

When you is charged the amount of the payment

As soon as you run a subscription or make a level or a Plan Upgrade, you will be immediately charged on the entire amount.

You can check the date of the next charge to your personal page from the “Settings” menu under “subscription”.

 

What if the payment has been processed but the subscription is inactive?

Your bank might have refused last transaction or may not be able to verify the additional safety data.

Check with PayPal’s actual charge of the subscription amount.

 

What if the payment has been processed but the subscription is inactive?

Within two days after the date of payment, the User can download the payment  invoice on the personal page from the “Settings” menu under “subscription”.

My account

All user account information are available on”Account” personal page.

On the “Account” page are available all profile’s informations; the password change; the latest news of Building in the Cloud; the access to support and much more.

Safety

  • How data are exchanged?

The data exchanged are encrypted with SSL 128 bit and RSA key exchange.

It is also available from the “Account” menu in the “Profile” in the “Security” Section the list of the last twenty access to Building in Cloud.

Technical questions

  • From which devices may I use Building in Cloud?

According with the device resources you can use Building in Cloud from PC / Mac, Tablet Android or iOS, and Android smartphones or iOS.

  • From wich browsers can I use Building in Cloud?

According with the device  resources you can use Building in Cloud from Internet Explorer, Chrome, Firefox, Safari, Building in  Cloud is optimized to offer the best performance with Google Chrome.

It is  recommended to use the latest versions of the browsers mentioned above.

  • To use Building in Cloud do I need to install additional software?

To use Building in Cloud is not necessary to install any additional applications.

Legal information

  • Privacy policy

For information relating to the protection of personal data refer to the Privacy page

  • Terms and condition

For information about the terms and conditions refer to the Terms and Conditions page

  • Rights holder

Rights holder of the Building in Cloud platform is Lemsys Srl.

Building in the Cloud is powered by Lemsys Srl Registered office in Milan, Via Domenico Scarlatti, 26, VAT IT08613610966, email info@buildingincloud.net

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